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Terms & Conditions

Processing Times

   

All Evie la Lùve lingerie is handmade just for you, so please allow 2-5 weeks plus shipping for your order to arrive. If you do need your items by a specific date, please check queue times before placing your order. Evie la Lùve cannot be held responsible if your items do not arrive in time as long as they have been shipped within 5 weeks of receiving payment for your order. You can check on the progress of your order at any time by getting in touch via the ‘contact us’ page. 

   

Delivery Terms

   
The delivery time is on top of the processing time of 2-5 weeks.
All orders are shipped with tracking. When your order is dispatched, you will receive an email with your tracking information.
A signature may be required upon delivery.
If your order is mis-delivered and is returned to us, we will contact you about re-delivery. You will be asked to pay shipping again and your order will be sent back out to you. Evie la Lùve is not responsible for paying the shipping when an order has to be shipped more than once if you are not able to receive or collect the parcel.
Evie la Lùve cannot be held responsible if an order is shipped to a wrong address given by you. 
Evie la Lùve cannot be held responsible for any shipping delays or offer any compensation for this. This is down to the courier responsible for delivery.
   
   
International Delivery 
  
If you are purchasing from outside the UK, your order may be subject to import duty and taxes. You are responsible to pay any import charges. These cannot be calculated before the order arrives in the destination country. Evie la Lùve cannot be held responsible for any delay if your order is stopped at customs. If an order is returned to us after not being collected at customs, you are responsible for paying shipping to the same value as the original shipping cost. All the relevant information is included by us for customs when shipping internationally.
  
  
Returns & Exchanges
   
Due to the handmade, made to measure nature of Evie la Lùve lingerie, it cannot be returned or exchanged unless the item has arrived damaged or not as described. Rest assured your items will not leave the studio damaged so this would only happen during delivery. In the unlikely event that this happens, please contact us via email at evielaluve@gmail.com. 
Items are also non-returnable for hygiene reasons. 
 
  
Order Cancellations
  
Cancellations are not accepted if your order is in progress. Due to the made to measure nature of Evie la Lùve lingerie, once the item has been cut, the order cannot be cancelled for any reason.
 
   
Care Instructions
 
All Evie la Lùve lingerie should be hand washed and laid flat to dry. Do not wring your lingerie. Please be advised that using excessive heat may cause shrinkage of your lingerie. Do not tumble dry. Fasten bras when washing to avoid the hooks damaging the fabric.
Evie la Lùve cannot be held responsible for any damage or shrinkage that is caused by not following these care instructions.

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